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Professional Diploma in Customer Service

British School of Marketing International
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Course description

Customer service provides businesses and marketers with a system that is used to improve, manage and develop businesses. Potential candidates need to understand the importance of customer service to create a competitive advantage. Students will learn tools and techniques to evaluate customer service performance, ascertaining areas for improvement and improve service. They will develop and operational plan focused on delivering tangible business benefits. Theory and practical based training will give students a kick start to their career in this field. Students will gain a vocational diploma in customer service that is globally recognised. This Diploma is suited to students who deal with managing customer service or customer relationships, or professionals who interact with customers and wish to improve their skills and organisational success.

Class schedule

Course duration
4-12 weeks
Start dates
Every first Monday of the month
Classes per week
30 lessons per week (each lesson lasts 60 min)
Class days
Monday - Friday

Class times

You can choose from the following class times:

Morning session
09:00 AM - 01:00 PM

Class schedule may change depending on availability and season.

Class level

Intermediate
High intermediate
Advanced
You will take a placement test on your first day to determine your class level.

Class size

Average 10 students
Maximum 12 students

Student age

Age range 18 years old and older
Average 21 years old
(18 in the summer)

Certificate

A certificate of completion will be issued at the end of the course.
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school

School description

British School of Marketing International is a business and marketing specialist school which offers students courses in General English,Professional courses in Business and Marketing related majors, career
programmes and fast track pathway programmes into partner UK universities. BSMI offers students a range of internship options where they can improve their English and build upon the professional skills gained from
BSMI’s career focused programmes.

Our Mission
BSMI provides professional and academic courses in business and marketing that are tailored to ensuring that young people and existing professionals are prepared for university study and careers in the evolving global digital economy.

Vision Statement
Our vision at BSMI is to provide academic marketing and business courses as preparation for University and Higher Education and professional courses for those in careers. We aspire to grow the school by increasing our existing higher education partnerships and further connecting with universities around the world. With our stated aim of becoming a Tier 4 UK school, BSMI will continue to transform students and professionals into global marketeers and business leaders through study from Foundation to post Graduate level.

Year opened
2014
Number of classrooms
4

Accreditations

Facilities

  • Library
  • Social Activities
  • Cultural Trips
  • Free Internet
  • Wireless Internet
  • Computers
  • Studying Area

Teacher qualifications

Native English speakers
All
Teachers with English teaching certification
All
Teachers with college degrees
All

University partners

BSMI has partnerships with the following universities and colleges in UK. You can gain full or conditional acceptance into one of these institutions.

Bournemouth University
Coventry University

Nationality and age mix

The nationality and age mix at British School of Marketing International varies over different time periods, courses and levels. Throughout the year, the average age is 21. In the summer, the average age is 18.

BSMI teaches students from all over the world, including:

China
15%
India
15%
Italy
15%
Saudi Arabia
15%
Turkey
15%
Spain
10%
France
5%
Germany
5%
Russia
5%

School holidays

BSMI does not hold classes on the holiday dates below. The school does not compensate for these holidays, so make sure to choose your start date accordingly.

Open dates
Year round
School holidays
None

School location

British School of Marketing International is in the heart of Bournemouth, a pleasant south coast town that has been welcoming international students for decades. Our school overlooks the town's elegant Lower Gardens, which wind their way down to the sandy beach less than a kilometre away. BSMI is on the same road as two cinemas, a theatre, a dance studio and many resturants, boutique stores and coffee shops.

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reviews

Reviews

100% recommend

based on 2 reviews
5 stars
2
4 stars
0
3 stars
0
2 stars
0
1 star
0
Quality of teaching
School facilities
Social activities
School location
Housing

"A fiendly small school, very good for people interested in digital marketing arguments"

Diego Conte

Bournemouth is a wonderful city and the location of the school is so good: in the middle of town centre. The teachers - general English and digital marketing - are so good, friendly and competent.
My home family was good, I lived far from the school, but the area was well connected with the public trasportation. There I ate so well.

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Housing
Duration of study
15 weeks
Date of study
6 Aug 2017 - 25 Nov 2017
Would you recommend this school?
Yes

"Amazing experience, unforgettable"

Carlo De rosa

This School offers very useful courses and the teachers and all the staff are the best i've ever met.

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My ratings for this school

Quality of teaching
School facilities
Social activities
School location
Housing
Duration of study
8 weeks
Date of study
1 Sep 2017 - 31 Oct 2017
Would you recommend this school?
Yes
housing

Housing

BSMI offers the following housing types:
homestay

Homestay - Single-person room - Breakfast and dinner

NZ$ 346
weekly
Age range: 16 years old and older
Location: Outside the city center of Bournemouth
Housing type: Homestay
Room type: Single-person room
Board type: Breakfast and dinner (14 meals per week)
Facilities: Kitchen, laundry, wireless internet, free internet, carpet, heating, and garden
Distance to school: 10 - 25 minutes by bus
Availability: January - December
Check-in: Sunday, anytime
Check-out: Saturday, anytime
NZ$ 346
BSMI provides a range of options for accommodation during your stay. Our home stay hosts provide a comfortable and enjoyable living experience in a traditional English resort.
visa

Visa support

We cannot apply for visas on behalf of students. However, the school can supply you with all the documentation you need to support your visa application.

If you are studying in the UK for over 11 months, you will receive a reference number called a Confirmation of Acceptance for Studies (CAS) that you need to submit to the UK embassy along with your General Student Visa application. Students who have successfully booked a language course and have paid their fees will receive a CAS from BSMI . Please note that UK law states that a CAS can only be issued to students who intend to pursue English language studies for over 11 months.

If you are studying in the UK for 11 months or less, you have to apply for a special visitor visa called a Student Visitor Visa. As a student visitor, you will not be able to work part-time while studying. If you plan to study in the UK for 11 months or less, a letter of acceptance will be sent to your home address by regular mail at no charge to you.

Learn more about how to get a UK visa »

Flights and airport transfer

Please note that we do not book flights for our students. If you are researching airfare costs, we recommend using Kayak.com, a search engine that lets you compare flight options from your home country to Bournemouth based on your budget, schedule and preferences.

Travel insurance

Study abroad worry-free with Language International's health and personal effects insurance coverage. When you book a course with us, you can opt to purchase an international insurance plan that covers not only your health care cost but also loss of your personal belongings. You must book your insurance in advance when you register.

Learn more about our insurance plan »

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questions

Questions and answers

Have questions? Get answers from British School of Marketing International staff, Language International student advisors, and past students.

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